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persona service
Project description
State Capital Hannover

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persona service Verwaltungs AG & Co. KG

 
                

persona service

With 127 branches throughout Germany and annual turnover of €536 million in 2006, persona service is Germany's second-largest personnel service provider (source: Marktforschung Lünendonk 2007). Alongside a central Active Directory with Microsoft Exchange as the mail platform, the company operates a separate Informix database system.

Task

The aim behind the introduction of an administration tool was to automate the recurring tasks involved in managing this hetereogenous network, which covered 127 sites. A particular challenge was represented in the complex possibilties for deployment of the core staff, who can assume different tasks at different sites. At the same time, company policies and legal requirements mean that users must be treated differently at each site, but according to the same principles within a single site.

Project

In the first stage, a week-long workshop was held to consider all the administrative processes and workflows and to replicate these in Operations Manager. During this phase of the project, around 15 different types of application relating to user management were developed, that could be used to automate all administrative workflows in the various process-related systems. In the second stage of the project, a connection was made between the control system and a HR management software package to bundle the flow of information relating to user changes (new staff, vacation deputies, leaving staff, etc.) at a central point within the company. The entire project lasted some 3 weeks, in which additional applications relating to management of the file server were drafted and brought on line.

Solution

In Unicat Operations Manager, persona service selected an innovative and flexible solution to automate even the most complex processes involved in the every-day administrative workload covering distributed hetereogenous IT infrastructures at low cost and in a very fast time. Thanks to the open interfaces of the Operations Manager package, the entire user management workflow could be standardised across all systems and departments, guaranteeing that structural, naming and security conventions would be adhered to. Simply by changing the employee's deployment site in the HR master data, Operations Manager can automatically carry out all the steps required to "move" the user in the IT systems. With the high degree of flexibility of the Operations Manager software, the solution has now also been introduced as a tool for file service processes.

 

 

 

 


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